Holiday Schedule

Please note that all our departments will be closed on Dec 25-26 and Dec 31-January 1st. Opening hours will be modified on Dec 24th (9 a.m.-2 p.m), Dec 23-27 and 30, as well as Jan 2-3 (9 a.m.-5 p.m). The commercial department, however, will be closed from Dec 21st to Jan 5th

Legal Notes

See French version

1. Terms and conditions of use of website Renoassistance.ca

This website is the exclusive property of the company RENO ASSISTANCE INC. This website and its contents are protected by author copyright laws. All persons using this site acknowledge having read, understood and accepted all terms and conditions of this legal notice and agree to respect them. Any person refusing to be fully bound by such terms and conditions has no right to use this website. These terms and conditions may be changed without notice or delay by RENO ASSISTANCE INC. at its sole discretion

2. Privacy

Anyone using this website acknowledges and agrees that any information it can transmit in any manner to RENO ASSISTANCE INC. or other person, company or corporation affiliated and / or associated RENO ASSISTANCE INC. or to third parties automatically becomes the property of RENO ASSISTANCE INC. and without any compensation whatsoever from RENO ASSISTANCE INC.

RENO ASSISTANCE INC. makes no representation or offers any guarantee as to the confidentiality associated with the use of this website, the Internet and any information which may be transmitted by electronic mail. Anyone using this website and / or transmitting confidential information to RENO ASSISTANCE INC. or any person, firm or corporation affiliated and / or associated RENO ASSISTANCE INC. via email or otherwise expressly and without reservation undertakes all responsibility for the confidentiality of information transmitted.

Please note that our advertising partners and other third parties may place cookies or web beacons on certain pages of our website to collect some of your information, including when you click on their advertisements, links to their services, or services listed on our website. This Privacy Policy does not apply to third party websites or advertising providers. We are not responsible for the privacy practices, use of cookies, or other online tracking tools of these partners or other third parties. We encourage you to review their policies for more information on this subject.

3. Trademark and copyright (TM © ® MC)

All names, phrases, texts, names, logos, images, photos, graphics and drawings or content linked to this web site are the property of RENO ASSISTANCE INC. or any person, firm or corporation affiliated and / or associated RENO ASSISTANCE INC. or to third parties and, therefore, constitute trademarks, registered or not, and are the exclusive property of RENO ASSISTANCE INC. or any person, firm or corporation affiliated and / or associated RENO ASSISTANCE INC. or to third parties.

No person using or navigating this website is permitted, without the prior written permission of RENO ASSISTANCE INC., to use, copy, reproduce, publish, transmit, communicate or modify in any way whatsoever and for any reason whatsoever the material, information or trademarks and related content of this website.

4. Disclaimer

Anyone who uses or navigates this web site is informed and acknowledges that no guarantee is given by RENO ASSISTANCE INC. or any person, corporation or parent corporation, whether or not related, associated or not, as to A) The accuracy, validity, and reliability of the information contained on this web site B) Confidentiality and information security, personal or not, transmitted via this website or via email.

Considering the above, any person who uses or navigates this website expressly releases RENO ASSISTANCE Inc. or any person, firm or corporation affiliated and / or associated RENO ASSISTANCE INC. of any liability for any loss or damage they may suffer from the use or browsing of this website. It is important for anyone viewing this website to always validate the information that it displays or consult it.

Anyone who uses or browses the website acknowledges they do so at their own risk and agrees not to claim otherwise.

5. Law

This website is governed by the laws of the Province of Quebec, Canada. Any dispute regarding this website shall be brought before the competent courts of the Province of Quebec in the judicial district of Montreal.

6. Genre

Unless the context otherwise requires, the masculine and feminine pronouns are interchangeable and used indiscriminately in all the texts of this web site.

7. Disclaimer

a. RENO ASSISTANCE INC. offers a search service and selection in order to match a customer with a project or renovation related businesses, related suppliers or contractors (hereinafter referred to as the “Contractors”). RENO ASSISTANCE INC. is therefore limited to a brokerage service. It is not a party and in no case signs individual contracts (or estimates) that may be concluded between the Client and the Contractors. RENO ASSISTANCE INC. does not perform renovations and is not party to the agreement reached between the Contractor and the Client. RENO ASSISTANCE INC. is completely independent of Contractors.

In the event that the Customer wishes to hire a project manager, RENO ASSISTANCE INC. can present a professional with the ability to fulfill this work, to supervise the construction site, to coordinate the various stakeholders and to ensure the perfect completion. As a broker, RENO ASSISTANCE INC. receives no compensation from the Customer. RENO ASSISTANCE INC. is paid for its services by the selected Contractor.

b. Benefits RENO ASSISTANCE INC. receive are relevant to the estimate made by the Contractor at the date of acceptance by the Customer.

c. RENO ASSISTANCE INC. is expressly held to an obligation of means, requiring it to do its utmost to ensure that the relations between the Client and the Contractor are successful. The Contractor shall have sole control and responsibility of the solutions it offers to the Customer, monitoring and final completion of the work it performs. The Contractor shall develop its bids and specifications under sole responsibility. The Contractor remains the sole judge of work to be done and appropriateness of the solutions offered.

d. RENO ASSISTANCE INC. can not be held liable for damage, direct or indirect, suffered by the Customer due to any fault of a Contractor in the execution of its services. The Customer expressly waives all recourse against RENO ASSISTANCE INC.

E-mail: info@renoassistance.ca

8. Quality Monitoring

Calls made to RENO ASSISTANCE INC. will be recorded for training, quality and compliance purposes.

All clients refusing call recording will need to make their way to the RENO ASSISTANCE INC. head office.