Cookie Policy

Cookies and similar data collection technologies (e.g., HTML5 storage specifications, web beacons, embedded scripts) are very small data files that often include an anonymous, unique identifier. These technologies collect data from your device and your browsing on our Website. Information collected through cookies and similar technologies may include the date and time of visits and how the Website is used. They will allow the website to recognize the user at the time of subsequent visits made from this computer, and to remember certain information about him. In this Policy, we use the term “cookies” to refer to all technologies that collect information in this way.

Cookies are intended to improve the efficiency and usability of our Website, to analyze your use of our Website, and to assist us in our promotional and marketing efforts (including targeted and behavioral advertising). You can choose to reject cookies if your browser allows it, but this decision may influence how you will be able to use our Website and your ability to access certain their features.

To learn more about cookies and similar technologies, we invite you to visit the following sites Your Online Choices, All About Cookies et AboutCookies.org.

By visiting our Website, you acknowledge that we may store and access essential cookies on your computer. Essential cookies are cookies which are essential for the operation of our Platforms and use basic functions, and to ensure the security of our Website. Please note that we do not need your consent to store and access essential cookies as such cookies are necessary for our Website to function and we have a legitimate business interest for doing so. Therefore, these cookies cannot be deactivated.

Further, by visiting our Website, you consent to us storing and accessing certain non-essential cookies on your computer. These cookies are not essential to the operation of our Website but allow us to provide additional functionality or to gather additional information about your use of our Website.

RenoAssistance is always on the lookout for new ways to improve its Website and be able to provide you with better services tailored to your interests. Thus, RenoAssistance uses different types of cookies for the following purposes:

• To assist you in the navigation of the Website;
• To assist you in registering for our events, creating or accessing your account, using our Services and your ability to provide us with feedback;
• To analyze how you use our Website; and
• To assist in our promotional and marketing activities (including targeted advertising).

RenoAssistance uses first-party cookies (i.e. cookies placed directly by RenoAssistance or its service providers), as well as third party cookies (i.e. cookies placed by third-party partners that RenoAssistance authorized). When these third-party partners use third party cookies, they are responsible for the cookies they use. We invite you to consult their cookie management policies. You can also use their consent management tools to set your preferences and opt out of these third-party partners collecting information about you when you visit our Website.

Cookies can be classified into different categories according to their purposes:

Strictly necessary cookies: These cookies are essential in order to help you to move around on our Website and use basic functions, and to the ensure the security of our Website. They are usually set as a response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in, or filling out forms. You can configure your browser to block these cookies or warn you about them, but if you do so parts of the Website may stop working.

Functionality cookies: These cookies are used to improve and personalize the functionalities of our Website. They remember the choices you make (your username or your latest real estate property searches, for example) and provide personalized services. Thanks to these cookies, you do not have to enter certain information each time you log into our Website. They can be activated by our teams, or by third parties whose services are used on our Website. If you block these cookies, then some or all of the features of the Website may not work well.

Performance cookies: These cookies allow us to count visits and traffic sources, so we can better know and understand the people who use our Website, and measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Website and we will have less information to improve the performance of our Website and our services.

Targeting Cookies: These, typically third party cookies placed by our advertising partners, are used to build a profile of your interests and show you relevant ads on our Website and on other sites. They will also limit the number of times you see a particular ad as well as they measure the effectiveness of the ad campaigns. They remember your device’s visit on the Website and help to understand shopping behaviors and thus to improve our Website and provide ads and offers tailored to your interests. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

You can refuse to give your consent or withdraw your consent in respect of certain categories of cookies (except strictly necessary cookies) by clicking on the “Manage Cookies Settings” button below.

Manage Cookies Settings

You can also modify your Web browser settings to delete or prevent certain cookies from being stored on your computer. The “Help” functionality of most browsers lets users know how to prevent a browser from accepting new cookies, how to receive a notification when the browser receives a new cookie, or how to turn off cookies:

• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Safari
• If you wish to accept only our cookies, but not third party cookies, you can normally (depending on your browser) select in your browser settings “Block third party cookies”.

If you decide to refuse or block cookies, some pages of our Website may not display correctly or some features may not be available.

To learn more about setting your browser preferences, you can also visit the following sites: Your Online Choices, All About Cookies and AboutCookies.org.

You can also block the use of the following third-party cookies by following the steps explained in the links provided below:

• Google Analytics: If you want to prevent Google Analytics from using your data, you can download the Google Analytics Opt-out Browser Add-on.
• Google AdWords: If you do not wish to participate in our Google AdWords remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
• Facebook : If you do not want Facebook to use information based on your activity on websites or applications outside of Facebook for the purpose of serving advertisements, you can opt out in your Ads Preferences.

You can also opt out of personalized advertising from third-party advertisers and advertising networks that are members of the Digital Advertising Alliance of Canada (DAAC) by visiting the DAAC Opt-Out Page. 

Note that, even if you choose not to receive advertisements targeted to your interests, it will still be possible to see advertisements from RenoAssistance. In this case, these will simply not be tailored to your actual needs and may be displayed more frequently.

We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make any changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.

If you have any questions or concerns about this Policy, please email us at privacy@renoassistance.ca.